Please read the small print before booking with us as all bookings will be subject to these terms and conditions unless otherwise agreed and explicitly noted in a separate written contract, signed by both parties.

There are significant differences between a quote and a booking.

A quotation is in most cases generated by our system which with not take into consideration any free-type notes or large events happening on your requested date of travel which will affect pricing and availability. Our quotes use similar systems to those you find on package holiday websites and so prices are live and subject to change. Although we endeavour to keep quotes valid for 3 days, this is not always possible.

There are many factors that affect pricing and therefore we ask that you input your request as accurately as possible in order to generate the correct pricing. For example, we use a 24hr clock and there are different prices associated with services at 10:00am vs 22:00pm. Another example would be that you select ‘no luggage’ when in fact you have 16 22kg suitcases, this will most definitely require a different type of vehicle and therefore affect the price.

Quotations should only be promoted to bookings after speaking with one of our dedicated sales advisors who will run through all of the details with you and ensure that all of your individual needs have been considered. The only time a booking is fully confirmed is when a deposit has been paid, until then, even if you receive a confirmation that you would like to book, it will only ever be considered a booking once payment has been made. (Unless you hold a credit account and pay after travel – available only for eligible businesses and are subject to credit checks).

Once Booked

There are a few things you should know:

As previously mentioned, your booking is not a booking, unless you have paid a deposit. Without a deposit or full payment, your vehicle is still available to others to book instead. We work on a first come first serve basis and in order to be first, you must secure with a deposit.

Your booking is confirmed for the number of passengers and luggage stated only. The vehicle sizes on our quotes are a guide only and you should never assume you will get the largest sized vehicle within your vehicle bracket. For example, your booking confirmation says 17 – 24 seat vehicle and you have booked and paid for 17 seats. You may still receive a 17 seat vehicle. Driver’s are also advised to only allow the number of passengers stated on their paperwork for insurance purposes. If you have more passengers who want to travel than you initially booked for, please ask for your quote to be revised – it may not make a difference to the price but we still need to know about it.

The same goes for luggage. Some vehicles are not suitable for large luggage and so if you book for hand luggage and arrive with 22kg luggage, your driver may refuse to take the luggage as this means the vehicle could be overloaded which puts our insurance, you as passengers and our driver at risk of fines and disqualification. Always discuss your luggage requirements with an advisor who can ensure you receive the appropriate vehicle on the day of travel.
We do not guarantee an exact vehicle exterior or interiors. Vehicles vary in colour and styles and features are a guide only. There are very rare occasions where we can guarantee a specific vehicle, but this will incur higher charges and will only ever be the case if confirmed in writing on your booking.

The booking includes the vehicle, the driver, the fuel, and insurance only unless otherwise stated. This means that you are responsible for any tolls, ferries, crossings, parking charges, or other costs incurred. (this usually only applies to international travel and big events such as Ascot Racecourse etc – ask us for more details)

The route taken is never guaranteed. We will use live sat nav equipment to get you to your destination as quickly as possible, avoiding accidents and traffic so don’t try to sneak an extra pick-up on route – just ask us beforehand to include it on your paperwork (This usually costs as little as £10.00)

Please note:

To consume any alcoholic drinks on board our vehicles you must pay a refundable damage deposit of £150.00 for minibuses and £250.00 for coaches.

THIS OPTION IS NEVER AVAILABLE FOR FOOTBALL FAN AWAY GAME TRANSPORT (We don’t make the rules, this is the law).

Please let us know if you wish to add this to your quote.

Anti-abuse policy

Bouden Travel has a zero tolerance policy for abuse against our drivers and if any member of your party verbally or physically abuses our driver or causes intentional damage to our vehicles or those from our third party network, please be advised that our drivers will discontinue the journey and you will need to find another way to travel, for which we will offer no assistance, compensation or refund in part or full. Drivers will report any instances of abuse to the authorities and the party leaders details will be given.

Complaints and compensation

Bouden Travel will never accept claims of compensation for lost tickets, missed events, flights or any other losses incurred by groups due to issues that are out of our control such as heavy traffic causing delays on route, vehicle accidents, riots, war, pandemics, police action, vehicle breakdowns or accidents, driver illness, road closures or more.

We go to great efforts to ensure that all of our bookings run smoothly, regardless of whether these are performed by our in-house team of drivers or third parties/agencies and we will always take great care to prevent any issues with your booking. If, however, following a trip with us, you are not happy for any reason, you must make a formal complaint in writing and send it to sales@boudencoachtravel.co.uk where our advisors will investigate thoroughly and consider available options. This can be a lengthy process as there are multiple departments involved (i.e sales, operations, transport, drivers and accounts) and so we do ask that you give us 14 days to thoroughly investigate and get back to you.

Payment

We will only accept payments via Worldpay link (sent by us) or via bank transfer. If you wish to pay by card request a link.
Bank transfers can be made using your reference number as the payment reference. If you do not use your payment reference and instead use something like ‘Mikes Wedding’, we may not be able to match your payment and this will cause significant issues with allocating your payment.

Cancelations must be made in writing to sales@boudencoachtravel.co.uk

Cancelations at any stage after deposit or full payment is made will result in loss of deposit. Cancelations made less than 48 hours prior to travel will result in a 100% loss.

All final payments due must be received no later than 14 days prior to travel otherwise your booking will be cancelled and deposit will be lost. If you are having trouble making your final payment in time please discuss this with an advisor so that we can help you otherwise your booking will be removed and no refund given.