The following terms and conditions apply to all bookings made with Bouden Travel Ltd and this will remain in place unless otherwise revised.

All quotations given by Bouden Travel Ltd in the first instance are an ‘invitation to treat’ (ITT). Prices are affected by many factors and can fluctuate at any given moment in time, therefore bookings will need to be confirmed with a Bouden Travel Agent via telephone or email who will check the availability and then agree on a final offer.

Bouden Travel Ltd acts as both an operator and a broker and the allocation of vehicles from Bouden Travel’s own fleet or those sourced from other operators will be decided upon by their operations department and decisions will be made based on what is most suited to you as the client and Bouden Travel Ltd as a business. By entering into a booking contract with Bouden Travel Ltd you understand that there will be no compensation, expressed or implied, for receiving a vehicle from another operator’s fleet.

Bouden Travel Ltd will make every effort to arrange and ensure that your booking runs smoothly and will plan routes and drivers accordingly, however, transport is never an exact science due to the nature of our road networks and our reliance on various technologies. It is almost always the case that drivers will arrive before your scheduled departure time and your travel will run smoothly, however, if issues are encountered on the road Bouden Travel Ltd cannot be deemed responsible. It is your responsibility to inform our agents if you need to be at your destination at a specific time and to ask for advice on departure times if this is the case. Drivers must comply with legal driving hours and regulations and may have to take a tachograph break during your journey. It may also be the case that you may need to change your driver or vehicle during your trip. There is no guarantee or warranty expressed or implied that trips will run exactly to schedule and no compensation expressed or implied for issues with delays due to reasons outside of Bouden Travel Ltd.’s control, for driver or vehicle swap overs or for drivers’ compliance with legal breaks and driving time regulations.

Bouden Travel Ltd are not responsible for your personal belongings and advise that they should not be left on a vehicle unsupervised at any time unless otherwise stated in writing by one of our agents. As mentioned, we may need to swap vehicles at any given time and therefore unless it is expressed in writing by our agents there is no guarantee that the same vehicle will be used for the duration of your trip. There is no compensation, expressed or implied for the loss, recovery, or damage of/to any personal belongings carried on board our vehicle under any circumstances including vehicle failure.

 Should a vehicle encounter a technical issue or break down during your trip and be unable to continue, Bouden Travel Ltd will make every effort to make alternative arrangements for you and will cover the cost of this, however, there will be no compensation expressed or implied for delays due to vehicle breakdowns or issues. By confirming your booking with Bouden Travel Ltd you understand that vehicle issues such as tyre failures, breakdowns, component failures or vehicle safety issues experienced during your journey which result in the vehicle being unable to continue with the journey are classed as something outside Bouden Travel Ltds’ control. This is the case whether you are on board or the vehicle is on its way to collect you. Bouden Travel Ltd are responsible for maintaining vehicles to the standards and regulations set by VOSA and the office of the Traffic commissioner. It is the responsibility of our affiliate partners to comply with the vehicle and driver’s standards set by VOSA and The Office of the Traffic Commissioner and the conditions of their license. It is understood that Bouden Travel Ltd has no control over affiliate compliance, nor are they responsible for managing their compliance, vehicle maintenance, driver’s hours compliance or conditions of their license.

 There is no booking contract unless your company holds a credit agreement with Bouden Travel Ltd or you have paid your deposit. Until a deposit or full payment is received, the price given will be treated as an ITT and is subject to change.

Cancelations will incur a loss of your 30% deposit to cover our administration charges unless the booking can be otherwise rescheduled (this is down to the discretion of our agents and moving the booking to another date may incur an increase or decrease in price depending on availability). Cancelations made less than 48 hours prior to your departure time will incur a 100% loss. In the case where the booking is cancelled less than 48 hours prior to departure, there will be no remuneration of any kind for cash sales (non-credit payments including bank transfers, card payments or cheques), and the terms of the credit agreement will still apply to account bookings. There is no compensation expressed or implied if you are unable to continue with your booking for any reason and decide to cancel. The only contract that will take precedence over these conditions is that of a service credit agreement where other terms have been agreed, signed by one of our agents and clearly
specified.

Changes to bookings should be made in writing and over the telephone with one of our agents. You must always ask for a revised copy of your booking confirmation when changes are made and check them thoroughly to ensure that you are satisfied that the appropriate changes have been made. It is your responsibility to supply full details of your booking to ensure that it runs smoothly. Full details include any flight numbers, full addresses including postcodes, mobile telephone numbers for the lead passenger who can be reached on the day of travel and any specific notes about luggage and passenger requirements. There is no compensation expressed or implied for issues occurring during a booking due to a lack of information supplied to the company (Bouden Travel Ltd). You must be honest about the amount of luggage you intend to take on your trip as this will affect the vehicle our operations department allocates to you. We must comply with legal weight limits as well as make vehicle allocation decisions based on practicality and comfort for passengers. There is no compensation expressed or implied should you not be able to transport luggage over and above that stated on your booking confirmation. Our drivers have the legal responsibility to refuse to carry luggage that puts vehicles over the weight limit or that they feel will put passengers in danger, again, there is no compensation expressed or implied should a driver refuse to load your luggage.

Bouden Travel Ltd will endeavour to provide you with a vehicle that suits your trip and your expectations, however, satisfaction with a particular vehicle is subjective and therefore it is important that you keep expectations realistic. Although the majority of clients are pleased with the vehicle provided for their trip and every effort will be made to ensure that this is the case for you, there is no guarantee expressed or implied that your vehicle will be an exact match to those used in our marketing literature. It must be understood that our photos and standard descriptions are for illustrative purposes only. All vehicles vary in appearance and features and no two are the same whether from our own fleet or sourced from other operators. Vehicles will in most cases be signwritten and this should be expected unless otherwise agreed by one of our agents. If this is agreed, you must ensure that the agent has included this within the notes of your booking. Signwriting will vary from company to company and there is no compensation expressed or implied if you receive a vehicle but do not like the signwriting.

If a trip has to be cancelled by one of our agents, Bouden Travel Ltd will only refund the monetary amount received and there is no compensation expressed or implied for any tickets, flights, events, catering or other expenses associated with your trip. Our agents would rarely cancel a trip and only in exceptional circumstances such as a vehicle failure with no alternative available of if there were safety issues that would stop the trip from going ahead. Some examples of these issues could be adverse weather conditions, riots, threats of violence, and other political or social issues such as war or terrorism.

Any refunds are usually made within 30 working days of acceptance, but bank transfer refunds may take longer due to bank holidays and qualified staff availability. There is no compensation expressed or implied for refunds that take longer than this.

The route your driver takes will be down to his own discretion and there is no guarantee expressed or implied to take a particular route for your trip. There could be many factors that affect this on the day of travel such as road closures, accidents, unsuitability of a route for the size of vehicle etc. There are no additional pick-ups or drop-offs, stops or breaks included within the price unless this has been otherwise stated in writing, paid for and included within your confirmation. Most pick-ups, drop-offs or stop-overs will incur an additional fee, even if the distance between pick-ups is less than 1km. Passengers should not ask the driver to take a particular route so that additional passengers can be picked up or dropped off and there is no compensation expressed or implied if a driver refuses to take a route or make additional stops that are not on his paperwork and your booking confirmation.

Bouden Travel Ltd cannot be held responsible for any administrative errors on bookings and confirmations should be thoroughly checked before proceeding. You should only confirm a booking with Bouden Travel Ltd if you are satisfied with the advice given by the agents, have had time to make an informed decision and are happy with the details of your confirmation.

Our drivers have the right to refuse entry to or remove passengers from their vehicle should they deem it necessary, and this will be down to a judgment on their safety and the safety of others. Some examples of instances where a passenger(s) could be refused entry or removed from a vehicle include but are not limited to:·        – Where a member of the group has threatened the driver, other passengers or other road user
  –  Where they are intoxicated to the point where this could cause a threat to their safety, that of the driver or other passengers or other road users.
  –  If a driver witnesses or believes to have witnessed the use of any illegal drugs by passengers, whether or not this happens on the vehicle is not considered relevant.

 The driver has the right to refuse a whole group entry onto the vehicle, regardless of whether the behavior is down to an individual or multiple people. Bouden Travel Ltd has not had any instances of drivers needing to remove or refuse entry to passengers in recent years and we hope that this right would not need to be exercised by our drivers in the future. However, if there was an instance where this was the case, there is no compensation or remuneration expressed or implied and it would be the group’s responsibility to arrange and pay for alternative arrangements. Our drivers will report any threats of violence to the police and the details of the party leader will be given to help with their investigation.

As with any service-based purchase, your expectations must be realistic. Bouden Travel Ltd is a trusted transport provider with 4.5 stars on Trustpilot and Trip Advisor. We will always do the best we can to ensure your day runs smoothly and you are satisfied with the service and vehicle provided but if you do have any complaints, please share them with us so that we have the opportunity to settle any issues with you.